Bryce Davenport

Corvallis, OR
contact@brycedavenport.com
linkedin.com/in/bryce-davenport
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Summary

IT and network operations professional with nearly three years of progressively responsible technical support experience at a regional ISP, including frontline help desk, escalation engineering, and a current Junior NOC Engineer role. Pursuing a B.S. in Computer Science with a cybersecurity focus at Oregon State University, part-time.

Experience
Jr. Network Operations Engineer
Jan 2026 — Present
Alyrica Networks · Philomath, OR
  • Serve as the escalation point for all technical issues across the organization, resolving the most complex infrastructure and connectivity problems in a fast-paced small-team environment.
  • Configure and upgrade core and access layer routers to improve network performance; maintain and troubleshoot infrastructure across a combined WISP and fiber provider network.
  • Manage internal IT onboarding and Active Directory administration for new employees, ensuring accounts, permissions, and system access are provisioned accurately.
  • Support VoIP systems as part of day-to-day network operations, including registration troubleshooting and call quality remediation.
  • Administer and maintain internal ticketing systems including Jira and Znuny (OTRS), managing workflows, queues, and configurations to support efficient incident tracking and resolution.
  • Document incident root causes and coordinate with internal teams to implement corrective actions and prevent recurrence.
  • Participate in on-call rotations and night shifts.
CSR II · Technical Support Escalations
Oct 2024 — Jan 2026
Alyrica Networks · Philomath, OR
  • Led escalated troubleshooting for complex issues across fiber, fixed wireless, and enterprise connectivity environments, partnering with field and network operations teams to restore service during outages.
  • Regularly diagnosed and resolved end-user device issues beyond the scope of ISP responsibility, including OS-level network configuration, firewall and security software conflicts, VPN misconfigurations, outdated or corrupt network adapter drivers, and DNS problems on Windows, macOS, and mobile platforms.
  • Supported business and enterprise accounts with a focus on uptime, service continuity, and clear stakeholder communication during high-impact incidents.
  • Configured and supported Grandstream VoIP systems for enterprise customers, including IP phone provisioning, extension setup, and UCM PBX administration; troubleshot registration failures, call quality degradation, and network-related impairments affecting voice services.
  • Assisted with network site planning and service readiness coordination including capacity, coverage, and deployment considerations.
CSR I · Technical Support
Jun 2023 — Oct 2024
Alyrica Networks · Philomath, OR
  • Delivered first-level help desk support to residential and business customers, troubleshooting end-to-end connectivity issues including Wi-Fi, routing, LAN configuration, and service provisioning.
  • Routinely assisted customers with personal device issues outside the formal scope of ISP support, including laptop and desktop network settings, Wi-Fi adapter configuration, smart home device connectivity, browser and application-level networking problems, and operating system firewall rules across Windows, macOS, iOS, and Android.
  • Resolved service-impacting problems such as packet loss, latency, intermittent drops, and speed complaints; coordinated with internal teams to dispatch field technicians and confirm service restoration.
  • Documented incidents and resolutions following established workflows, maintaining accurate records in support of quality improvement and root cause tracking.
Sporting Goods Associate
Jul 2021 — Jun 2024
Coastal Farm & Ranch · Corvallis, OR
  • Managed state and federal compliance documentation and identity verification with precision and strict attention to legal requirements.
  • Maintained organized inventory and supported team operations during high-traffic periods, consistently delivering reliable customer service.
Line Cook / Prep Cook
May 2017 — Jan 2021
Juniper Preserve Golf & Wellness Resort · Bend, OR
  • Contributed to kitchen operations at a private resort and golf club, demonstrating sustained reliability, teamwork, and performance under pressure.
Education
B.S. Computer Science, Cybersecurity Focus
Oregon State University · Part-Time
Current Upper Classman
High School Diploma
Mountain View High School · Bend, OR
Jun 2018